Return & Refund Policy

At MiniU Studio, every personalized figurine is carefully designed and handcrafted especially for you. Because each piece is made specifically from your photos and personal requests, we have a special return and refund policy for customized products.

1. We Want You to Love Your Figurine

Your satisfaction is our priority. If there is a problem with your order, please contact us within 7 days of delivery. We will work with you to find the best solution.

Depending on the situation, we may offer:

• A replacement

• A free correction or remake

• A partial refund

• A full refund in cases where the product cannot reasonably be corrected or replaced

2. If Your Figurine Arrives Damaged

If your package arrives damaged during shipping, please contact us within 7 days and provide:

• Your order number

• Clear photos of the damaged figurine

• Photos of the packaging and shipping box

We will review the case and, when appropriate, provide a free replacement or another suitable solution.

Please keep the original packaging until your case has been resolved.

3. If There Is a Problem With Your Order

If we made an error that differs significantly from the approved design or your original order details, please contact us.

For example:

• Incorrect number of people or pets

• Incorrect clothing or major requested details

• Wrong personalization

• Significant manufacturing defects

• A product that is substantially different from the approved design

If the issue is caused by us, we will make it right at no additional cost to you.

4. Design Approval

For personalized figurines, we may provide a digital design or preview for your review before production.

Once the design has been approved, production begins.

Because your figurine is made specifically for you, changes requested after production has started may require an additional fee or may not be possible.

We strongly recommend carefully checking the preview and personalization details before approving your design.

5. Personalized Products

Because each figurine is custom-made from your photos and specifications, we generally cannot accept returns simply because you changed your mind, selected the wrong options, or no longer want the item after production has begun.

However, we understand that unexpected situations can happen. Please contact us first—we will always do our best to find a fair solution.

6. Photo Quality & Customer-Provided Information

The final appearance of a personalized figurine depends partly on the quality of the photos and information provided by the customer.

For the best result, please provide clear, high-resolution photos and accurate instructions.

Minor differences in facial features, proportions, colors, clothing details, or handmade finishing may occur because each figurine is individually sculpted, 3D printed, and hand-painted.

These normal variations are part of the handmade nature of the product and are not considered manufacturing defects.

7. Order Cancellation

Cancellation requests should be submitted as soon as possible.

If production has not started, we will do our best to accommodate your cancellation request.

Once the design process or production has started, cancellation may no longer be possible because materials, labor, and production time have already been committed to your custom order.

8. Refund Processing

If a refund is approved, the refund will be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

9. Contact Us

If you have any concerns about your order, please don't hesitate to contact us.

We believe every customer deserves a beautiful keepsake and a positive experience. If something isn't right, please give us the opportunity to make it right.

Thank you for choosing MiniU Studio to turn your memories into a one-of-a-kind keepsake.

Contact Us

Email: miniustudious@gmail.com