Shipping Policy

At MiniU Studio, we carefully prepare and package every personalized figurine to help ensure it arrives safely and in excellent condition.

Because each product is custom-made, please review the following shipping information before placing your order.

1. Processing & Production Time

Each personalized figurine is made to order.

Our estimated production time is typically:

7–15 business days

Production time begins after we have received all necessary photos, personalization details, and information required to create your order.

For some highly detailed or complex orders, additional production time may be required.

During holidays and peak seasons, production times may be slightly longer due to increased order volume.

2. Shipping Time

After your order has been completed, it will be carefully packaged and shipped.

Estimated shipping times are:

Destination	Estimated Shipping Time
United States	5–10 business days
United Kingdom	5–12 business days
Europe	7–14 business days
Australia	7–14 business days
Other destinations	10–20 business days

Shipping times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the shipping carrier, destination, customs clearance, weather, holidays, and other circumstances beyond our control.

3. Total Estimated Delivery Time

For personalized products, please allow time for both production and shipping.

Typical total delivery time is approximately:

Production: 5–10 business days + Shipping: 5–14 business days

For this reason, we recommend placing your order as early as possible if you are purchasing a personalized figurine for a specific event, birthday, wedding, anniversary, Christmas, or other special occasion.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

Tracking information may take some time to become active after the package is handed to the carrier.

Please allow up to 48 hours for tracking information to update.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

MiniU Studio does not control customs policies or the amount of taxes and duties charged by the destination country.

Customers are responsible for providing accurate information required for customs clearance.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply to resend the package.

If the package cannot be recovered or returned to us, we may not be able to provide a replacement or refund.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

• Your mailbox or delivery area

• With household members or neighbors

• With your local carrier

• Any delivery notice provided by the carrier

Please contact us if you need assistance investigating a delivery issue.

8. Damaged Packages

We carefully package our products to reduce the risk of damage during transportation.

If your figurine arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the damaged product

• Photos of the shipping box

• Photos of the internal packaging

Please keep the original packaging until the issue has been resolved, as the carrier may require evidence of damage.

We will review the situation and work with you to provide an appropriate solution, which may include a replacement, remake, repair, or refund depending on the circumstances.

9. Delivery Delays

MiniU Studio cannot guarantee an exact delivery date.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Carrier delays

• Customs inspections

• Severe weather

• Natural disasters

• Public holidays

• High shipping volumes

• Incorrect address information

• Transportation disruptions

• Other force majeure events

We appreciate your patience and understanding in these situations.

10. Holiday & Special Occasion Orders

If you are ordering a personalized figurine for a specific date, such as:

• Birthday

• Wedding

• Anniversary

• Valentine's Day

• Mother's Day

• Father's Day

• Christmas

• Graduation

we strongly recommend placing your order well in advance.

Please contact us before ordering if you have a specific deadline, and we will do our best to advise you on the available production and shipping options.

11. Shipping Address Changes

If you need to change your shipping address, please contact us as soon as possible.

We can only guarantee an address change if the order has not yet been shipped.

Once the package has been handed to the carrier, we may not be able to change the delivery address.

12. Contact Us

If you have questions about your shipment or delivery, please contact us:

MiniU Studio

Email: miniustudious@gmail.com

Website: miniustudio.com

We are always happy to help and will do our best to make your MiniU Studio experience as smooth as possible.